Terms and Conditions

Pricing: 

All prices on the website are in US Dollars.  Prices are listed by product and RMGS reserves the right to change pricing at Any time on Any product without notice.  

For all customers applicable taxes will be added to your order.  If you are ordering equipment for resale you will need to provide required exemption certificates prior to taxes being removed from the order.  

Shipping: 

The shipping rates quoted on www.rockymountaingeneratorsupply.com are for the Continental U.S. (lower 48 states)-CONUS. If outside of this area there may be additional rates that apply. Additional shipping charges may include but are not limited to liftgate service, ferry charges, rural locations, etc. The freight service may or may not be able to deliver on a dirt road so if this is the case please notify our shipping department prior to shipment arriving to make arrangements. Your product may be delivered with a trailer, semi-truck, box-truck, etc. and delivery is made as a curbside service. Curbside Service means the freight company will deliver to your address and lower your generator to the ground.  The freight company will not back down driveway’s, place a generator in a building or where it is being installed.  You are responsible for arranging the movement and setting of the generator.  Before signing the delivery receipt or bill of lading you must inspect product for damages. If item is damaged, do not accept shipment otherwise returns and exchanges may not be accepted.

DO NOT ACCEPT ANY DAMAGED GOODS!

Open and inspect your delivery Before you sign for it!  Once you sign for it, the responsibility to make and manage a damage claim with the carrier that delivered your product(s) is now your sole responsibility.  RMGS makes every effort to ensure that all shipments are damage free upon shipment.  

Refused shipments; Customers shall be charged all shipping charges, and a 20% restocking fee for all refused shipments, including shipments refused due to damage and then cancelled.  This covers the cost to receive and inspect all returned items.

Risk of Loss: 

All purchases of physical items from Rocky Mountain Generator Supply are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.  

Returns and Cancellations: 

If you are not satisfied with your purchase, you may return it for a refund within 30 business days of date of purchase.

To initiate a return, send an e-mail to sales@rmgsco.com or call (303) 777-6778. You will be required to provide your invoice number and order information.  It is the responsibility of the customer to ensure that the merchandise is shipped back to us in the original packaging, in new, unused condition and include all the parts, instructions, and accessories.  Packages that have been opened may be subject to additional fees.  Upon receipt of the returned merchandise, RMGS will verify the condition of the return and issue a refund in the form of the original payment. The refund will be for the original purchase amount less original shipping charges and any return shipping charges not paid for by the customer.

RMGS reserves the right to deny a full refund of the purchase price if the product is not returned in this manner and condition. Also, we reserve the right to charge a restocking fee of 20% on any returned or canceled orders. 

Order mistakes made by RMGS; call RMGS immediately (303) 777-6778 with a description of the issue and we will make arrangement for pick-up and then ship a replacement of the correct item.

Cancellations; RMGS will honor cancellations only if the order has not been shipped.  To cancel, you must notify us no later than the next business day after placing your order.  A $25.00 processing fee will be billed against your credit care for orders up to: $1,000.00, and $50.00 charge for order up to $10,000.00, and charges for orders over $10,000.00 will be determined at time of cancellation.  If you cancel your order and it has already been shipped; you will be responsible for any shipping fees and could be subject to a 20% restocking fee.  

Product Descriptions: 

Rocky Mountain Generator Supply attempts to be as accurate as possible. However, Rocky Mountain Generator Supply does not warrant that product descriptions or other content of any Rocky Mountain Generator Supply Service is accurate, complete, reliable, current, or error-free. If a product offered by Rocky Mountain Generator Supply itself is not as described, your sole remedy is to return it in unused condition.

Your RMGS Account: 

You may need your own Rocky Mountain Generator Supply account to use certain Rocky Mountain Generator Supply Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Rocky Mountain Generator Supply does not sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Rocky Mountain Generator Supply only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their Rocky Mountain Generator Supply household. Rocky Mountain Generator Supply reserves the right to refuse service, terminate accounts, terminate your rights to use Rocky Mountain Generator Supply, remove or edit content, or cancel orders in its sole discretion.

Privacy Policy: 

This is the web site of www.rockymountaingeneratorsupply.com  We can be reached via e-mail at sales@rmgsco.com or you can reach us by telephone at (303) 777-6778.  For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.  We collect information volunteered by the consumer, such as survey information and/or site registrations.  The information we collect is not shared with other organizations for commercial purposes.  With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only data collected from the time of the policy change forward.

We design all of our systems and devices with your privacy in mind and have invested in ensuring the security of your data throughout every connection across our business. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.  

Information about our customers is an important part of our business and we are not in the business of selling your personal information to others. We may share your personal information with third parties, but this is only in order to provide you with services or comply with applicable laws. 

It's also important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Make sure to sign out when you finish using a shared computer. 

Upon request we provide site visitors with access to financial information (e.g., credit card account information) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them.

Consumers can access this information by e-mailing us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Conditions of Use, Notices, and Revisions: 

If you choose to use Rocky Mountain Generator Supply (RMGS), your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law.  If you have any concern about privacy at RMGS, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Electronic Communications: 

When you use Rocky Mountain Generator Supply, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. Your consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Network and Security: 

The hosting servers for Rocky Mountain Generator Supply are provided by Amazon Web Services (AWS), one of the largest and most fault tolerant networks in the United States. AWS’s connections to Internet backbones are maintained at redundant data centers located across the US, connecting directly to most of the major networks including Sprint, UUNET, Cable & Wireless (formerly MCI), PSI, Global Center, Savvis, AOL, Exodus, and many others. The network currently consists of 15 DS3 and OC3 lines. The network infrastructure is monitored 24 hours a day, 7 days a week. Amazon has made significant investments in equipment from major vendors such as Cisco, Livingston, and 3Com/USR.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We use the Red Hat Linux OS and Apache Server secured with Apache-SSL to protect your billing information. Secure Sockets Layer (SSL) encrypts information and keeps the data private and confidential between your machine and Rocky Mountain Generator Supply. This technology makes it safe to transmit your credit card number over the Internet. As a further safeguard, we require your browser only use known good encryption algorithms. Look for two security icons, the "s" after "http" in the address line and the lock in the top menu bar and bottom status bar of your browser in Netscape (or in the bottom status bar only in Internet Explorer).

Copyright: 

© 2020 by Rocky Mountain Generator Supply All rights reserved.

All content included in or made available through any Rocky Mountain Generator Supply Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Rocky Mountain

Generator Supply or its content suppliers and protected by United States and international copyright laws. Much of the content on this website is the property of Cummins, including all Cummins trademarks.  The compilation of all content included in or made available through any Rocky Mountain Generator Supply Service is the exclusive property of Rocky Mountain Generator Supply and protected by U.S. and international copyright laws.  Reproduction in whole or in part, in any form or medium without express written permission of the author is prohibited. Violators of this policy will be subject to legal action.

Trademarks: 

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Rocky Mountain Generator Supply are trademarks or trade dress of Rocky Mountain Generator Supply in the U.S. and other countries. Rocky Mountain Generator Supply's trademarks and trade dress may not be used in connection with any product or service that is not Rocky Mountain Generator Supply's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Rocky Mountain Generator Supply. All other trademarks not owned by Rocky Mountain Generator Supply that appear in any Rocky Mountain Generator Supply are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Rocky Mountain Generator Supply.

Warranties: 

All merchandise sold by Rocky Mountain Generator Supply is warranted by the manufacture, Not Rocky Mountain Generator Supply.  RMGS will be happy to assist in facilitating warranty repairs by getting you in contact with your local manufacture authorized warranty repair facility.  

Reviews, comments, Communications, and Other Content: 

You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Rocky Mountain Generator Supply reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Rocky Mountain Generator Supply a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Rocky Mountain Generator Supply and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Rocky Mountain Generator Supply for all claims resulting from content you supply. Rocky Mountain Generator Supply has the right but not the obligation to monitor and edit or remove any activity or content. Rocky Mountain Generator Supply takes no responsibility and assumes no liability for any content posted by you or any third party.